Gaming is for fun, not stress. At ebb999, all the responsible gaming tools are right in your hands. Set your own limits and enjoy safely.
These tools are available in your account settings and can be turned on or adjusted at any time.
Calculate your maximum gaming budget based on your monthly income and entertainment budget.
Activate Self-Exclusion or Time Out right now and reach out to our support team.
Ebb999 has always believed that online gaming is a form of entertainment — not a source of income or a solution to problems. The vast majority of our millions of users in Bangladesh play responsibly, but some people do run into difficulties from time to time. This page and these tools exist for exactly those people.
When it comes to responsible gaming, mindset comes first. If you decide before you start that you'll spend no more than ৳500 today and you're okay with losing that amount — that's the foundation of responsible gaming. But if you keep thinking "just one more round, maybe I'll win this time" and you end up crossing the limit you set, it's time to stop.
The Deposit Limit tool at ebb999 is designed for players who want to stay in control. Once activated, you simply cannot deposit beyond the set limit — even if you want to. To increase the limit, a 7-day waiting period applies, so impulsive decisions are kept in check.
Time Out works a little differently. Maybe you want to step away from gaming for a while — during exams or a busy period at work, for example. When you activate Time Out, your account will be locked: you won't be able to log in or place any bets. Once the selected period ends, your account will be reactivated automatically.
If you feel the problem runs deeper, self-exclusion is the most effective step you can take. Self-exclusion lets you close your account for a minimum of 3 months up to a maximum of 5 years. During this period, ebb999 will not send you any promotional emails or offers. Your account cannot be cancelled or reopened while self-exclusion is active — and that's exactly what makes this tool so powerful.
Problem gambling is not a sign of weakness — it's a health issue, and it's one that can be treated. Asking for help takes courage.
The ebb999 support team is specially trained in responsible gaming. They'll listen without judgment and help you use the right tools or take the right steps. Live chat support in Bengali is available around the clock, no matter the hour.
If a family member is concerned about someone's online gaming, they can reach out to us directly. We have a process to review accounts on third-party requests, provided the identity verification requirements are met.